Troubleshooting
Photos missing or the vault will not load
Recover previews and distinguish slow requests from account restrictions.
Step by step
- Check that you selected the intended creator and OnlyFans vault or Local uploads.
- If one thumbnail fails, use its retry control. Use Refresh vault when you need a fresh library page.
- For a payment or credit restriction, ask the owner to resolve the OnlyFansAPI account issue, then choose Check provider access when its countdown ends.
- For an authentication error, reconnect the creator. For a rate limit, wait for the displayed retry time.
- If the problem remains, create a support request with the creator name, time, action and error message. Mention whether other media still opens.
Need help with this step?
In Godeem, open Help & feedback → Create support request, or email support. Include the action and error message, with private information removed.